Return & Refund Policy – Menvorowear

Here at Menvorowear, we are determined to ensure that you get satisfied with all purchases. We can assist you in case you are not fully-pleased. Below is our refund policy, and you need to read it carefully to be aware of your rights and our procedures.

1. Eligibility for Refunds

  • The refund request should be raised within 7 days of delivery.
  • In order to request a refund, you have to contact our customer support team within 72 hours of delivery and send them clear images of the product, with labels/tags still attached.
  • The products should be returned in the same condition in which they were shipped: original packaging, tags, labels, invoice attached, and without any evidence of wear or use other than trying on.
  • Items that are labelled as “Clearance Sale” or other discounted/final-sale products cannot be refunded.
  • Refunds apply only to goods purchased through our website; items purchased through third-party channels may follow different policies.

2. How to Request a Refund

  • Get in touch with us via the customer support section on our website or email us at support@menvorowear.com before the 72-hour window closes.
  • Attach your order number, product information, reason behind the request and photographs showing the current state of the item.
  • Our support team will check your request and if it’s genuine, then the team will give you instructions about how to return the item.
  • Once we receive the returned item, it will undergo an inspection which could take 7-10 business days to get completed.

3. Return Shipping and Condition

  • You must return the product using the original packaging materials if available.
  • The product must have tags/labels intact, be unused (except for fitting), and in resaleable condition.
  • If the product is returned in damaged condition, shows signs of usage beyond fitting, or tags/packaging are missing, Menvorowear reserves the right to decline the refund.
  • Unless otherwise specified, the cost of return shipping may be borne by the customer.

4. Refund Processing

  • Once your return passes our inspection, we will process your refund.
  • For orders paid online (prepaid): your refund will be issued to the original payment method within 5–7 business days after approval.
  • For orders placed with Cash On Delivery (COD): instead of a bank transfer, we may issue a coupon code worth the order value, valid for use within 6 months, unless otherwise agreed.
  • If you do not see the refund within the expected timeframe after approval, please contact our customer support.

5. Exchanges

  • If you would like a size exchange (and it is eligible under our policy), please note that we may handle this as a return and reorder rather than a direct exchange.
  • The exchanged item must likewise meet the condition and eligibility criteria described above.

6. Contact Us

You can contact us for questions or concerns regarding our policy or for initiating a refund request:

  • Email: [support@menvorowear.com]
  • Customer Service Hours: Monday to Saturday, 10 a.m. to 6 p.m.

7. Modifications to This Policy

Menvorowear reserves the right to update or change this refund policy at any time without prior notice. Any updates will be posted on our website. It is the customer’s responsibility to review this policy periodically.